SHIPPING & HANDLING

PROCESSING SCHEDULE

 

• Orders are processed and shipped out on Week Days only.

• Orders received BEFORE 12pm will be sent out the same day; Orders received AFTER 12pm will be sent out the next business day.

• National Holidays are observed. While orders may be processed on said day, orders will only go out the next business day due to closure of courier facilities.

Tracking details will be sent to you by email once orders are dispatched.

 

SHIPPING ESTIMATES 

We are shipping out of Kuala Lumpur, Malaysia (GMT +8)

West Malaysia: 1-3  Working Days

East Malaysia: 2-5 days Working Days

Singapore: 8-10 days± Working Days

*Please send us an email for personalised shipping outside of Malaysia & Singapore.

 

RETURN POLICY & REFUNDS

All sales of goods are final as our goods are small batch and may not have a replacement in another size. No refunds on delivered orders. Please ensure you have made the correct order prior to payment. 

Drop us a message on Instagram for a consult. Alternatively if you are within the Klang Valley area, please visit our space "Honsha" to check out the full collection. Visit by appointment only 👉🏽 https://www.appointfix.com/book/Kisetsu-Kimonos

However, if your product has a manufacture defect, kindly contact us directly as we will process on case by case basis.