SHIPPING & HANDLING

PROCESSING SCHEDULE

 • Orders are processed and shipped out within TWO business days, on week days only.

• National Holidays are observed. While orders may be processed on said day, orders will only go out the next business day due to closure of courier facilities.

• Tracking details will be emailed to you once orders are dispatched.

• If you have not received the tracking email after TWO business days, please get in touch with us directly via email.

 

SHIPPING ESTIMATES 

We are shipping out of Kuala Lumpur, Malaysia (GMT +8)

West Malaysia: 1-3 Working Days

East Malaysia: 3-5 days Working Days

Singapore: 3-6 days± Working Days , Next Day Delivery (Before 12pm)

*Please send us an email for personalised shipping outside of Malaysia & Singapore.

 

RETURN POLICY & REFUNDS

All sales are final as our goods are small batch and may not have a replacement in another size. No refunds on delivered orders. Please ensure you have made the correct order prior to payment. 

Drop us a message on Instagram for a consult. Alternatively if you are within the Klang Valley area, please visit our space "Honsha" to check out the full collection. Visit by appointment only

👉🏽 https://book.heygoldie.com/Kisetsu-Kimonos 

If your product has a manufacture defect, kindly contact us directly as we will process on case by case basis.